HCSC operates its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma and Texas. These plans are independent licensees of the Blue Cross Blue Shield Association.
Here are key statistics regarding our company, provider networks and membership.
You can also download and print this information in more detail.
Key Financial and Economic Metrics
Our economic impact includes wages, taxes, benefits, real estate spend and charitable contributions.
Our total statutory revenue in 2020 was $47.3 billion.
Learn about our financial ratings
We have nearly 24,000 employees across five states and 1,000 employees at our wholly owned subsidiaries.
Our employees volunteered more than 80,000 hours in our communities benefitting more than 2,037 organizations, including supporting local food banks and mentoring children. HCSC employees also donated more than $586,000 through our annual giving campaigns.
Read more about our impact in the communities we serve
Diversity and Inclusion
HCSC values its employees for their unique talents, perspectives and differences. We have nine Business Resource Groups (BRGs) with 46 chapters across our five states. The BRGs help foster an inclusive culture by supporting diverse perspectives that contribute to business goals, community outreach efforts, strengthening our talent pool and reaching new consumer markets.
Read more about our commitment to diversity and inclusion
Due to our commitment to diversity and inclusion, HCSC has been recognized by several companies such as Forbes, Human Rights Campaign, Disability Equality Index, Military Friendly Employers, and more.
Learn more about our awards and recognition
HCSC prioritizes environmental sustainability. Our efforts span from building design to employee engagement. In 2020, we recycled more than 1.4 million pounds of paper, and 100% of our electricity came from renewable energy sources.
Read more about our environmental sustainability practices
Our plans consist of 305,710 network doctors and other providers.
HCSC has a total of 9,285 network facilities. In 2020, 96.6% of claims dollars were paid in-network.
Our customer service representatives answered 29,700 provider calls per day (7.49 million annually).
HCSC is the country’s largest customer-owned health insurer with nearly 17 million* members across our five states.
Retail Membership Health Service Highlights
HCSC provided more than 590,000 retail members with access to well care visits and approximately 260,000 retail members with access to biometric screenings.
Here are some examples of the benefits received by those who purchased health insurance during 2020 open enrollment:
Member Loyalty and Member Phone Inquiries
HCSC’s overall member satisfaction is 91.8%.
In 2020, our customer service representatives answered 36,500 member calls per day; 9.19 million calls annually. We resolved 65.2% of inquiries on the first call. Our satisfaction rate is 89.3%.
We processed an average of 960,000 claims daily. We paid 92.7% of claims in the first 14 days.
Although 2020 was a trying year for many, we continued to stand by our members in sickness and in health by:
- Covering 52,700 premature babies and the prenatal care for more than 170,000 babies;
- Administering more than 4.4 million immunizations to more than 1.6 million members;
- Financing the preventive health and wellness services to more than 5.2 million members;
- Covering treatment for more than 179,000 members with Parkinson’s or Alzheimer’s;
- Covering more than 3.4 million emergency room visits;
- Covering treatment for mental health - more than 1.8 million members with more than 13.8 million office visits;
- Covering treatment for depression - more than 805,000 members with more than 6.3 million office visits